FAQs

Order form

Where is my order?

  • You should have received a tracking number with the shipping confirmation. You can find this here and track your parcel.

    Delivery and shipping

    What are the shipping costs?

    • Germany / Austria / Belgium / Netherlands (European territories) / Luxembourg: 4,95 €
      • Free shipping for orders over 80 €
    • Rest of EU and Switzerland: 14,95 €
      • Additional fees may be incurred on import, but these are not payable to Givn Berlin but to the relevant customs or tax authorities.
    • World: 39.95 €

    How long does shipping take?

    • Germany / Austria / Belgium / Netherlands (European territories) / Luxembourg: Ready for dispatch within 3 - 5 working days
    • Rest of EU and Switzerland: Within 7-10 working days
    • World: Within 10-15 working days

    Which shipping service provider do you work with?

    • We ship climate-neutral, insured and with shipment tracking with DHL Go Green.

    Will I receive a shipping confirmation and a tracking number?

    • As soon as your order has been shipped, you will receive an email with the invoice and a shipping confirmation. You will also find the tracking number for your parcel in this email. You can track your parcel here here.

    Can I collect my order from the Concept Store in Berlin?

    • Unfortunately not possible at the moment.

    Can I have my order sent to a Packstation or post office?

    • Yes, delivery is possible. If you would like to send your order to a packing station, don't forget to include your postal number.

    How do you ship my order?

    • We ship with DHL Go Green climate-neutral, insured and with shipment tracking. We use plastic-free shipping with price tags and boxes made from recycled materials. We also try to reuse the boxes as often as possible. To reduce paper consumption, we do not print out your invoice but send it to you by e-mail.

    Returns and exchanges

    How long can I make use of my right of return?

    • You can return items within 14 days. You can find more information on the right of withdrawal here.

    What does a return cost?

    • Returns within Germany are charged with a shipping fee of 2.95€ in the returns portal will be charged.
    • Returns from Austria, Belgium, Luxembourg and the Netherlands will be charged with a shipping fee of 8.95€ in the returns portal.
    • Returns from other countries must be paid for by yourself. Please send your return to the following address:

    stoffbruch Fair Fashion GmbH, Vulkamstr. 13, Gb. 9B, D-10367 Berlin

    How can I return my order?

    • Register with your e-mail address and your order number in our returns portal and register your order.
    • Germany: During this process your return label will be generated and sent to you. We charge a shipping fee of 2.95 € for returns. You can find more information here.
    • Austria, Belgium, the Netherlands, Luxembourg: In this process, your return label will be generated and sent to you. We charge a flat-rate shipping fee of 8.95 € for returns. You can find more information here.
    • All other countries: Register with your e-mail address and your order number in our returns portal and register your order. The return itself must be made by you. Please send your return to the following address:

    stoffbruch Fair Fashion GmbH, Vulkanstr. 13, Gb. 9B, D-10367 Berlin

    What do I have to consider when returning goods from Switzerland?

    • Please make sure that your customs declaration is detailed and complete
    • Clearly mark your parcel as a return and enclose the invoice. Mark the returned items.
    • Please note that incorrectly marked parcels will be held by customs and may incur further processing costs
    • Givn Berlin will not be responsible for collection from customs or payment of the resulting costs.

    There was no return label in my parcel. What can I do?

    • Since 24.11.2023, return labels are no longer enclosed with parcels. Please use our returns portal to register your return and generate the return label. A returns fee will be charged during this process. You can find more information here.

    I have received an incorrect or faulty item. What can I do?

    • In this case, please write to us at shop@givnberlin.com and tell us about the situation. Please also note this in the returns portal. As soon as we have received your return, we will send you a replacement or the correct style again on request.

    Can I exchange something?

    • You can register your return in our returns portal and exchange items for other sizes if they are still available.

    Complaints

    How can I complain about an item?

    • If you have a complaint, please contact shop@givnberlin.com. We will look for a solution together. If possible, it is always helpful if you send us photos directly.

    I bought an item from your Concept Store Berlin and would like to make a complaint. What can I do?

    • If you have a complaint, please contact shop@givnberlin.com. We will look for a solution together. If possible, it is always helpful if you send us photos directly.

    I bought an item from another retailer and would like to make a complaint. What can I do?

    • In this case, we would ask you to contact the retailer from whom you purchased the item. They can work with you to find a solution.

    Vouchers

    Can I buy a voucher for the Concept Store in Berlin in the online store?

    • No, so far you can only buy vouchers in our online store, which you can only redeem online.
    • If you do not have the opportunity to come to our Concept Store to buy a voucher, please contact us at shop@givnberlin.com and we will find a solution.

    Can my online voucher also be redeemed in the Concept Store in Berlin?

    • No, the online voucher can only be redeemed online.

    Can you apply a voucher or discount retrospectively if I have forgotten to include it in my order?

    • No, unfortunately we cannot apply vouchers or discounts retrospectively.

    Size chart

    You can find our size charts here.

    Care Guide

    You can find our Care Guide here.

    Sustainability

    We use the following materials:

      • Cotton from certified organic farming (kbA)
      • Recycled cotton
      • Linen
      • Wool from certified organic animal husbandry (kbT)
      • Man-made cellulose fiber
        • TENCEL™ Lyocell from Lenzing
        • LENZING™ ECOVERO™ Viscose from Lenzing
        • TENCEL™ Modal from Lenzing
    • We have always produced under fair working conditions. However, the switch to using only sustainable materials was a process that took several years. That's why you can also find styles from older collections in our online store that are still made from conventional cotton, for example.
    • You can find more information about the materials here.

    What do you mean by "fairly produced"?

    • All employees in our production facilities in Poland and Lithuania earn at least the minimum wage of the respective country - but most of them earn more. They have a high degree of flexibility regarding their working hours, can take appropriate breaks and are entitled to vacation and sick pay.
    • Most employees have a permanent position.
    • Our production partners have appropriate working conditions, i.e. reasonable lighting, sufficient space and appropriate emergency exits, among other things.
    • As part of Fashion Revolution Week, we will take you behind the scenes. Find here further information.

    In which countries do you produce?

    • Part of our philosophy is to manufacture in Europe, as this allows us to keep delivery routes short.
    • Our collections are manufactured in medium-sized companies in Portugal, Lithuania, Poland and Turkey, with whom we maintain a close working relationship.
    • Our production partners offer safe working conditions, fair pay, vacation entitlement and sick pay for all employees.
    • You can find more information about the productions here.

    Do you only use vegan materials?

    • No, we don't just offer clothing and accessories made from vegan materials. You can also find various styles made from wool. When it comes to animal products such as wool, we attach great importance to raw materials from controlled organic animal husbandry (kbT). Our buttons are exclusively vegan.
    • We have always produced under fair working conditions. However, the switch to using only sustainable materials was a process that took several years. This is why you can also find styles from older collections in our online store that are made from non-certified wool.

    What does kbA/kbT mean?

    • kbA is the abbreviation for controlled organic cultivation. This means that chemical fertilizers, synthetic pesticides and genetically modified seeds are not used in cultivation.
    • kbT is the abbreviation for controlled organic animal husbandry. This means that species-appropriate animal husbandry is ensured. The feeding of genetically modified plants or fattening aids is prohibited. Tail docking and mulesing are also prohibited.

    What does GOTS mean?

    • GOTS is the abbreviation for Global Organic Textile Standard and is an international product label. It guarantees that strict environmental criteria are met along the entire production chain and that no substances that are harmful to health or the environment are used. Products bearing the GOTS seal must consist of at least 70% natural fibers from organic farming.
    • The GOTS seal also provides information about social working conditions. It is based on the ILO core labor standards. The International Labor Organization (ILO) of the United Nations has formulated certain social standards that guarantee humane working conditions with appropriate protection.

    Are you GOTS-certified?

    • Many of you may have already asked yourselves this question - and rightly so, because the Global Organic Textile Standard is a textile label that ensures ecological and social criteria along the entire supply chain. As we meet the strict criteria from the field, through production, to us on site, we have been officially GOTS-certified since 2022. You can find out more about GOTS here.

    Preloved

    What is the Preloved Shop?

    • In our Preloved Shop you will find used Givn Berlin garments in good, very good or excellent condition. The high-quality items are just waiting to find new owners.

    What are the shipping costs and how long does shipping take?

    • Shipping of these items is free for orders over 80€ within the EU. For all orders outside the EU or orders with a value of less than 80€ the following shipping costs will be charged. Once you have successfully placed your order, you will normally receive your personalized Preloved items within 1-5 working days.

    Can I return or complain about Preloved items?

    • If you don't like an item or it doesn't fit properly, you can return it within 14 days. However, returns are not possible for preloved items.

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