Returns and exchanges

The item does not fit perfectly?
No problem!

Return for refund or exchange

You can return your items to us within 14 days of receipt.

An exchange for a different size is possible via the returns portal.

You can find further information on the right of withdrawal here.

This is how it works:

This is how it works:

1. Register

Click on the button below and register your return or exchange. The products must be in their original condition (unworn, unwashed and with tags attached).

Register return/exchange

2. Packing

Pack the products in the original box if possible. Download the return label, print it out and stick it legibly on your parcel. Don't forget to remove old shipping labels. Returns from some countries are the responsibility of the customer.

3. Send

Take your parcel to a drop-off location of the carrier indicated on the return label.

4. Exchange or refund

The processing of your return can take up to 5 working days after arrival at our warehouse.

Returns from Germany

Returns from Germany

To return or exchange your order from Germany, please use our Returns portal. You will find instructions on how to do this further down on this page.

We charge a returns fee of 2.95 € for your return. You can find more information about this here.

Returns outside of Germany

Returns outside of Germany

To register your return, please use our Returns portal. Returns from abroad are your responsibility and must be sent back to the following address:

stoffbruch Fair Fashion GmbH
Vulkanstr. 13
Gb. 9B
D-10367 Berlin

Please note that returns from Switzerland that are detained by customs cannot be collected by Givn Berlin or the costs incurred cannot be covered. Therefore, make sure that your return is correctly labeled. Further information on returns from Switzerland can be found here.

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