Return flat rate

LET'S RETURN LESS

Our online store is growing. We are very pleased about that. However, this is also accompanied by an ever-increasing number of returns. This leads to costs and a high burden on the environment. To counteract this development, we are now introducing a flat rate for returns.

FIRST THINGS FIRST

The flat-rate returns fee for Germany is 2.95 €. In addition, we now also offer return labels for Austria, Belgium, Luxembourg and the Netherlands with a flat rate for returns of 8.95 €. In addition to shipping, returns also incur costs for packaging, preparation and handling. We will continue to bear the majority of these costs.

This change applies to all orders from 24.11.2023. The returns fee will be charged when you register your return.

We are also digitizing and simplifying the returns process. With your order confirmation you will receive a linkwhich you can use to easily register the return and receive a returns label. You also have the option of exchanging for a different size directly.

WHAT ELSE WE DO ...

to reduce the impact of returns:

• We provide information with size charts for every single model and size in our new collection.
• We try with a general size chart to give you guidance on what is the best size for you at Givn.
• We are here to help you choose the right size - the best way to do this is via the shop@givnberlin.com.
• We reuse shipping boxes.
• We ship plastic-free with DHL Go Green.

BETTER TOGETHER

Of course, returns cannot be completely avoided. But we hope to be able to reduce the number of returns together with these measures.